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  • DLT Registration - India

    2021-04-14 15:40:44
    Introduction Telecom Regulatory Authority of India (TRAI) has released The Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018 to regulate Unsolicited Commercial Communication (U...
  • Entity Registration - Operators

    2021-04-14 15:47:11
    As a part of the  DLT implementation across India, all companies intending on sending messages to their clients need to register with the DLT platform via individual operators that operate in the country. To make things simpler for you...
  • DLT Template Registration Process

    2021-04-14 15:49:30
    The Template registration process involves 2 parts: Consent Registration – This involves collection of consent of the end customer to send future communication to them regarding the services being enrolled to. This works like an...
  • What is "Letter of Authorization" (LOA) for DLT? Where do I get it from?

    2021-04-14 22:06:42
    As per the DLT process issued by TRAI, to make sure that the person submitting the documents and completing the registration process for any company has sufficient rights to do so, it has been made mandatory to submit a Letter of Authorization, me...
  • Template Registration - Operators

    2021-04-15 12:20:25
    Template registration with the DLT Platform is now a mandatory process and this needs to be done by every client intending on executing messages to their clients. In order to register the Template you will first need to have done the Entity...
  • What are the documents required for DLT registration?

    2021-04-15 12:21:24
    The basic documents required for the registration of an entity in any operator’s portal is  Company PAN/TAN Certificate of Incorporation Address proof Letter of Authorization (LOA). For more detai...
  • SenderID Registration - Operators

    2021-04-15 12:22:50
    SenderID Registration is an important part of the DLT registration process with the operator. You will need to have done the initial registration across operators to do the SenderID registration. Not sure on how to di the Entity Registratio...
  • What is a "Brand Name"? Do I have to add it to my messages?

    2021-04-15 12:23:41
    Brand name is a sort of signature introduced by the DLT platform. Brand Name or the “identifying name” of any client needs to be added at the end of every message. This will help the client...
  • Do I need to register my sender-IDs under DLT towards other countries or only towards India?

    2021-04-15 12:24:46
    DLT is implement by the Telecom regulatory board (TRAI) of India, so the registration is only towards India. However, other countries also have some specifications for SMS termination and, its best if you disc...
  • What is SMSGATEWAYHUB Telemarketer ID?

    2021-04-15 12:26:02
    When prompted during registration for DLT on the operator's sites, please use SMSGATEWAYHUB TECHNOLOGIES PVT LTD Unique Telemarketer Entity ID (1302157243747322354) while submitting ...
  • Do we need to register with all the operators ?

    2021-04-15 12:27:03
    Registration can be done with one operator partner ( smsgatewayhub recommends you to do the initial registration via Videocon (Pingconnect). Once this is done and you receive the Entity ID (you will receive this via email once registration is is s...
  • Is BSNL, Videocon or Jio registering for DLT free of cost?

    2021-04-15 12:27:35
    No. Initially it was free of charge for the registration. The operators have not started charging for the registration process.  ...
  • How are SMSes getting delivered to few a numbers even though DLT registration is not done?

    2021-04-15 12:28:31
    SMSGATEWAYHUB has a system in place, such that we attempt to push as many messages as possible for you, in order to deliver the messages. In case the message is getting rejected from one of our partners, then we attempt it from other partners, in ...
  • What is the TAT for sender ID approval by the Operators?

    2021-04-15 12:29:42
    The turn around time for the approval/rejection of a sender-ID is usually 24-48 hours by operators. There would be an email sent with regard to the status of the Sender-ID registration sent to the registered email-ID...
  • Why are my headers rejected from the operator (For example - Reason : Header and entity irrelevant)?

    2021-04-15 12:31:18
    Sometimes, the header looks irrelevant to the company registration name.  However, most companies submit Sender-IDs which are relevant to their brand names (which are different from the registered name). In these cases, you can drop an...
  • DLT Best Practices

    2021-04-15 12:32:01
    The DLT platform setup enables the messages that are sent to your end customers to be controlled and monitored, reducing spam and unsolicited messages. ...
  • I have registered my promotional sender-ID under DLT, but how do I create it on my SMSGATEWAYHUB promotional panel?

    2021-04-15 12:40:11
    ou can simply log into your account from : https://smsgatewayhub.com Login and follow the below steps: Once logged in, click on "Resources" and then select "My SenderIDs" as show in the menu. ...
  • I see my sender-ID's are in "Pending Approval" status from the operator. Can SMSGATEWAYHUB help me to get this approved?

    2021-04-15 22:29:22
    Absolutely! We can help. In case you have no response for more than 2 working days, we can have this checked for you. Please share the below details to your account manager to get this checked:  Registered Email ID Regis...
  • Does SMSGATEWAYHUB get notified if my sender-IDs are registered with operators or should we provide the proof of approval?

    2021-04-15 22:31:48
    SMSGATEWAYHUB does not get notified when the Sender-IDs are approved/rejected.  However, in case you are facing any delivery concerns, we can have this checked for you. You will need to provide your SMSGATEWAYHUB User Account th...
  • What if I am not receiving any update from the operator even after multiple followups on DLT?

    2021-04-15 22:33:16
    In case you have written to the respective operator and do not hear back from them, SMSGATEWAYHUB is here to help you on this. Please reach out to your account manager with the below details so that we can get this expedited for you. ...
  • Which operator will have SenderIDs approved quickly?

    2021-04-15 22:34:23
    https://pingconnect.in/entity/home...
  • My Entity Registration has been rejected by operator stating "Business address mismatch". How do I fix this?

    2021-04-15 22:35:11
    This happens when the addressed mentioned in the registration form does not match the supporting document attached. We advise you to re-submit the form. ...
  • Why is my Template not approved in Jio Portal?

    2021-04-15 22:36:15
    The approval process for content and consent templates are a manual process with the operators, and this usually takes time. However, the best approach is to go ahead and do the template registration with ...
  • What if I am an International Customer? Do I still have to register my SenderIDs?

    2021-04-15 22:37:12
    If you are an international customer and the traffic that is being pushed towards SMSGATEWAYHUB is from international routes for India, there is no senderID registration that is required for you, and you can simply execute the messages via SMSGATE...
  • DLT Content Template Types

    2021-04-15 22:39:01
    As a mandatory part of the DLT registration process, the content that you intend on pushing to your end customers in the form of SMSes now have to be registered. Based on the type of content you are sending in the messages, they can be cate...
  • Transactional Message Content Type

    2021-04-15 22:40:24
    As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Transactional messages are the ones that would be sent to you as th...
  • Service Implicit Message Content Type

    2021-04-15 22:41:53
    As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Service implicit messages are the ones that are generated because y...
  • Service Explicit Message Content Type

    2021-04-15 22:42:50
    As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Service implicit messages refer to the SMSes that are generated to ...
  • Promotional Message Content Type

    2021-04-15 22:43:28
    As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Promotional SMSes refers to the messages sent to you, knowing you a...
  • DLT Template failure causes

    2021-04-15 22:45:59
    We have identified a few scenarios where messages are failing due to mismatches or templates not as per the DLT platform. Static content sent in the message is not a 100%...
  • Important communication concerning DLT registration especially Service on Explicit

    2021-04-20 19:41:35
    The industry has reviewed the criterion for approval of the Conten...
  • What is Distributed ledger technology (DLT) ?

    2021-04-20 22:39:02
    Distributed ledger technology (DLT) is a digital system for keeping and managing the record of sender IDs and template. TRAI has introduced an advanced extension of the Blockchain – Distributed Ledger Technology (DLT) to prevent spam...
  • How can i Get Register for DLT Platform ?

    2021-04-20 22:41:43
    The DLT registration process is quite simple with SMSGATEWAYHUB. You have to call or connect with SMSGATEWAYHUB DLT SPOKE support assistance call on 919977890004 or visit on https://www.smsgatewayhub.com/dlt-registration we hap...
  • DLT Registration Process for Sending SMS to India

    2021-04-22 11:25:48
    The Telecom Regulatory Authority of India (TRAI) has mandated all entities that want to send SMS to register their organizations, headers, and templates along with required consent information, on distributed ledger technology (DLT) platform...
  • I can’t find my Entity ID in the VILPOWER, BSNL and Videocon DLT platforms.

    2021-05-15 16:29:42
    In the VILPOWER/BSNL Platform : Click on the Profile Icon > Account Settings > Under Business Entity Name In the Videocon Platform: Click on Profile (side nav bar) > Registration ID ...
  • What DLT regulatory changes are going live in October?

    2021-05-15 16:31:15
    In line with implementation of TCCCPR 2018 regulations, telecom operators have shared the following changes that will go live in October, 2020. If your messages do not comply with these changes, they will be blocked by the operator. ...
  • Do I have to include “Brand Names” in my content templates?

    2021-05-15 16:35:04
    According to new guidelines shared by operators, all content templates must include your brand name/complete business name/trademark in the message footer. The content templates that have been submitted earlier need to be resubmitted with the b...
  • Consent Template Samples

    2021-06-24 22:05:48
    Sample 1: [Brand Name]: Dear Customer, thanks for visiting The Design Studio in Andheri (W) today. We would love to stay in touch with you about our new launches and promotions. To continue receiving e...
  • Consent Template & Consent_DLT Updation

    2021-06-30 13:51:48
    As per the provisions of TRAI’s TCCCPR 2018, all Principal Entities are required to declare and register the consents of their customers on the DLT portal of Telecom Service Provider (TSP). In this regard, we wish to intimate that the...
  • Important communication for PEs registered on DLT platform for service templates review activity

    2021-11-30 23:55:39
    Important Update from JIO on 30-Nov-2021Dear Customer, Of late, we have been receiving a large number of UCC complaints from DND-registered subscribers for receipt of promotional messages from Service headers. ...
  • Important communication for Principal Entity | High Importance

    2022-02-07 19:32:27
    Dear Customer, This is in continuation to the trailing mail. We would like to inform you that scrubbing &...
  • Service Implicit Sms - Transactional SMS

    2022-09-29 16:00:16
    Service Implicit Sms - Transactional SMS ...
  • Communication regarding recent TRAI Directions dated 16th Feb 2023 on measures to ‘Curb misuse of Headers and Content Templates.

    2023-02-25 11:01:22
    Kindly note that the Telecom Regulatory Authority of India (TRAI), on 16th Feb 2023, has issued a Regulatory Direction reg...
  • DLT New Guidelines in 16th Feb 2023

    2023-03-15 21:57:38
    We value your association with us and thank you for using our products and services. This is to update you about...
  • Headers assigned by the Access Providers to Principal Entities

    2023-03-15 22:22:00
    (Business, legal or Government Entiti...
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